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Managed I.T. Support

…taking the hassle out of managing your I.T. with proactive maintenance & support you can trust

It pays to outsource your I.T. We problem solve for clients from a wide variety of sectors, which means you get the very best of our experience and expertise. Our diversity is our strength!

Bespoke I.T. Services for Businesses of all sizes!
Business

For our clients in the BUSINESS sector, we recognise that technology is an integral part of delivering efficiency in a fast-paced world. We pride ourselves on finding solutions to the most complex of I.T. problems large or small.

Tailored I.T. Services for Charities & the Voluntary Sector
Education

For our clients in the EDUCATION sector, our experience of network protection and website filtering is a vital part of keeping students safe. We’re ready to put ‘Intelligence into your Technology’.

Charity
Charity

For our clients in the CHARITY sector, we understand that finding volunteers with I.T. skills isn’t easy. We’re here to help and to ensure that you take advantage of charitable rates from our 3rd party suppliers too.

It pays to outsource your I.T. …

Less Stress:

No more worrying about backing-up your data, anti-virus or dealing with third party suppliers.

More Time:

No more staying late to solve I.T. issues, and no more low moral as staff fight against slow and faulty I.T. equipment.

Business Growth:

We help you find solutions to improve your productivity, boost performance, and even shape the way you interact with your customers.

Our Business I.T. Support Package includes the following:

Asset Register
& Network Map

Telephone & Remote
Technical Support

Telephone Support for
3rd Party Software

Reactive & Scheduled
Onsite Maintenance

Pro-active Monitoring &
Scheduled Maintenance

Annual Reviews and
Information Security Reports

Initial Configuration

We start the process by conducting an audit of all computer equipment, from which you will receive an ‘Asset Register’ & ‘Network Map’. We then conduct the following works on all PC’s and laptops;

Our Business I.T. Support Package includes the following:

  • Operating System Updates; downloaded and installed
  • Anti-Virus Software; installed, configured and virus removal as required
  • Red Dragon I.T. Software; installed to enable secure remote connection
  • Email Set-Up; updated and configured, mail groups created as required

Furthermore, at any time during the I.T. Support Contract, offices moves, new user set-ups and the installation and configuration of new computer hardware / software (purchased from us) is included within your monthly fee.

Remote & Onsite I.T. Support

Our Support Desk team are ready and waiting to resolve your I.T. issues via a remote connection from their PC to yours. A simple call or email and we will resolve your issue in the quickest time possible. Our online ticket system allows us to track your I.T. issues allowing trends to be seen and long-term problems resolved. Reactive and scheduled onsite support is also included in your monthly fee, as well as support with offices moves, new user set-ups and the installation and configuration of new computer hardware / software.

Pro-active Monitoring & Scheduled Maintenance

Pro-active Monitoring & Scheduled Maintenance

This is what we do best! You sit back and let us do the work, it’s all part of the service;

  • Monitoring of your internet connection, Wi-fi and phones systems,
  • Remote access to your server for systems checks, updates & onsite backups,
  • Eradication of virus and spyware infections
  • Problem solving completed remotely from our offices over secure connections,
  • System monitoring to enable our quick response of your connectivity or I.T. issues

Furthermore, all our I.T. Support Clients receive a bespoke ‘Information Security Report’ which covers a wide range of issues regarding the security of; your servers, your operating systems, your emails, firewalls, malware protection, website and finally your back-up and disaster recovery. We also advise on; risks to your physical data, premises access controls, and how to train your staff regarding phishing scams, patch management and password protocol.

Optional extras; Accountancy Software & Support

Red Dragon I.T. are Accredited Partners of Sage accountancy software and our technicians are trained to give ‘Line 1 Support’. Trusted by over 400,000 businesses worldwide, ‘Sage 50cloud Accounts’ is linked directly to you bank account and will record sales and receipts in real time. It seamlessly combines the power and productivity of a desktop solution, with secure online access and Microsoft Office 365 integration. And better still you get a 30day FREE trial with a money back guarantee.

Sage 50cloud Essentials Sage 50cloud Standard Sage 50cloud Professional
A simple desktop accounting solution.A simple desktop accounting solution with invoicing and cashflow management.A powerful desktop accounting solution with in-depth stock and reporting.
Price (Monthly)from £19.50 + VATfrom £49.00 + VATfrom £89.00 + VAT
Core Usersmaximum 2 usersmaximum 2 usersmaximum 20 users
Multi-Company1 companymaximum 2 companiesmaximum 10 companies
Manage cashflow, income, expenses and payments
Create professional invoices and quotes
Connect to your bank account
Manage VAT & submit online returns to HMRC
Powerful reporting and dashboard
Secure cloud access and backup, compatible with O365, Google Drive & Dropbox
Office 365 integration (additional charges apply)
Track and manage stock 
Manage multiple departments and budgets 
Track Project income, expenses and profit  
Create sales and purchase orders  
Trade in multiple currencies  
Free Trialnot available30 day FREE trial30 day FREE trial

We offer I.T. Support across

Kent, Sussex, Surrey & South London

Ashford, Broadstairs, Canterbury, Chatham, Cranbrook, Dartford, Deal, Dover, Edenbridge, Faversham, Folkestone, Gillingham, Gravesend, Gravesham, Herne Bay, Hythe, Isle of Sheppey, Kings Hill, Lydd, Maidstone, Margate, Medway, New Romney, Paddock Wood, Rainham, Ramsgate, Rochester, Tunbridge Wells, Sandwich, Sevenoaks, Sheerness, Shepway, Sittingbourne, Strood, Swanley, Swale, Tenterden, Thanet, Tonbridge, West Malling, Westerham, and Whitstable.

South Wales, Bristol, Bath & Gloucester

Aberdare, Bridgend, Caerphilly, Cardiff, Cardiff Bay, Cowbridge, Gelligaer, Glyncorrwg, Gower, Llwchwr, Maesteg, Merthyr Tydfil, Mountain Ash, Neath, Newport, Osmore & Garw, Penarth, Barry, Penybont, Pontardawe, Pontypool,  Port Talbot, Porthcawl, Potypridd, Rhondda, South Glamorgan, Swansea